Privacy Notice
Effective Date: June 30, 2023
Website Privacy Notice for The UPS Store Center
This is a website of an independently owned and operated franchise location of The UPS Store®. The UPS Store, Inc. ("TUPSS"), operates through a franchise model of business, which means that, except in certain limited instances, center locations are individually owned and operated by franchisees.
This privacy notice ("Notice") describes the practices related to information collected by the individual The UPS Store franchisee (referred to in this Notice as "Franchisee", "our", and "we") from visitors to this website ("Website"). This Notice only applies to information collected on Franchisee’s Website(s). This Notice does not describe the information collection practices of The UPS Store, Inc., United Parcel Service, Inc. ("UPS"), or any of its subsidiaries or affiliates, or any other The UPS Store franchisee. If you are a California resident, please also see the “Additional Information for California Residents” section below, for further information on our collection and use of your information.
We are sensitive to the privacy concerns of visitors to our Website(s), and we understand that you may have questions about how we collect and use information that you provide to us through our Website(s). Please take a minute to read this Notice so that you can better understand our Website information practices. If you have questions about this Notice, please contact us as described below. If you have questions about the privacy practices of TUPSS, any of its subsidiaries or affiliates, or any other The UPS Store franchisee, please consult the privacy notice for the appropriate entity for further information.
This privacy notice ("Notice") describes the practices related to information collected by the individual The UPS Store franchisee (referred to in this Notice as "Franchisee", "our", and "we") from visitors to this website ("Website"). This Notice only applies to information collected on Franchisee’s Website(s). This Notice does not describe the information collection practices of The UPS Store, Inc., United Parcel Service, Inc. ("UPS"), or any of its subsidiaries or affiliates, or any other The UPS Store franchisee. If you are a California resident, please also see the “Additional Information for California Residents” section below, for further information on our collection and use of your information.
We are sensitive to the privacy concerns of visitors to our Website(s), and we understand that you may have questions about how we collect and use information that you provide to us through our Website(s). Please take a minute to read this Notice so that you can better understand our Website information practices. If you have questions about this Notice, please contact us as described below. If you have questions about the privacy practices of TUPSS, any of its subsidiaries or affiliates, or any other The UPS Store franchisee, please consult the privacy notice for the appropriate entity for further information.
Personal Information Collected and How It Is Used
Personal information is information that identifies you or relates to and is identifiable to you. We collect personal information, such as name, email, phone number and other personal information you submit or that we request, through our Website(s) when you complete any online form, application, survey or request for information available on our Website(s). Therefore, if you do not wish for us to obtain your personal information, please do not submit it to us. However, please be aware that if you choose not to provide us with certain personal information, we may not be able to provide you with the services or information that you requested.
We use information that you provide to us through our Website(s) in order to provide you with specific services and products that you request, to respond to your inquiries and requests for information, to provide you information, including marketing communications, about additional services that may be of interest to you, to offer you products and services we believe may interest you, to improve our services and our Website(s) and tailor them to your preferences, to maintain the security and integrity of our systems, to comply with legal and regulatory requirements, industry standards or guidelines, and our own internal and TUPSS’ policies, to provide information to you about TUPSS, to provide you with package tracking features, to help prevent fraud, unauthorized or criminal activity, claims and other liabilities, to perform data analysis, including market and consumer research, and financial analysis, and to measure the effectiveness of our advertising efforts online and otherwise.
We use information that you provide to us through our Website(s) in order to provide you with specific services and products that you request, to respond to your inquiries and requests for information, to provide you information, including marketing communications, about additional services that may be of interest to you, to offer you products and services we believe may interest you, to improve our services and our Website(s) and tailor them to your preferences, to maintain the security and integrity of our systems, to comply with legal and regulatory requirements, industry standards or guidelines, and our own internal and TUPSS’ policies, to provide information to you about TUPSS, to provide you with package tracking features, to help prevent fraud, unauthorized or criminal activity, claims and other liabilities, to perform data analysis, including market and consumer research, and financial analysis, and to measure the effectiveness of our advertising efforts online and otherwise.
Non-Personally Identifiable Information
When you visit our Website(s), certain information about your visit may be automatically logged by us or our third party service providers, through “cookies” and “web beacons.” A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon” also known as an Internet tag, pixel tag or clear GIF, links web pages or applications to web servers and may be used to transmit information back to a web server. We and our service providers use the information for security purposes, to facilitate navigation, to display information more effectively, and to personalize your experience. We also gather statistical information about use of our Website(s) in order to continually improve their design and functionality, understand how they are used, and assist us with resolving questions regarding them.
We also may use third-party web analytics services on our Website(s), such as Google Analytics, to provide us with information about how visitors to our Website(s) interact with those sites. This information is collected anonymously, reports website trends without identifying individual visitors, and may include your IP address (from which we may derive your approximate location), which is the number assigned to your computer whenever it is connected to the Internet, your operating system, screen settings, Web browser software, referring website, and certain demographic information about you. Generally, we use this information for system improvement and administration, security, statistical analysis purposes, and other internal business purposes. You can learn about Google’s practices by going to www.google.com/policies/privacy/partners/, and exercise the opt-out provided by Google by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
With your permission, we may collect the physical location of your device by, for example, using satellite, cell phone tower or WiFi signals. We may use your device’s physical location to provide you with personalized location-based services and content.
Neither we nor any third parties operating on our Website(s) collect personal information about your online activities over time and across different websites. Our Website(s) is not designed to respond to “do not track” signals from browsers.
We may also anonymize personal information you submit through the Website(s) by cleansing it of any information which might allow you to be identified or contacted, and combine this non-personally identifiable information with that of other visitors to the site. We use this information for internal business purposes, such as analysis and planning by our marketing and customer service departments.
We also may use third-party web analytics services on our Website(s), such as Google Analytics, to provide us with information about how visitors to our Website(s) interact with those sites. This information is collected anonymously, reports website trends without identifying individual visitors, and may include your IP address (from which we may derive your approximate location), which is the number assigned to your computer whenever it is connected to the Internet, your operating system, screen settings, Web browser software, referring website, and certain demographic information about you. Generally, we use this information for system improvement and administration, security, statistical analysis purposes, and other internal business purposes. You can learn about Google’s practices by going to www.google.com/policies/privacy/partners/, and exercise the opt-out provided by Google by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
With your permission, we may collect the physical location of your device by, for example, using satellite, cell phone tower or WiFi signals. We may use your device’s physical location to provide you with personalized location-based services and content.
Neither we nor any third parties operating on our Website(s) collect personal information about your online activities over time and across different websites. Our Website(s) is not designed to respond to “do not track” signals from browsers.
We may also anonymize personal information you submit through the Website(s) by cleansing it of any information which might allow you to be identified or contacted, and combine this non-personally identifiable information with that of other visitors to the site. We use this information for internal business purposes, such as analysis and planning by our marketing and customer service departments.
Information Disclosure
If we, as a Franchisee, own more than one center location, whether in whole or in part, or are affiliates of the owners of any other The UPS Store center location, we may disclose personal information you provide on the Website for one center location we own among other center locations we own, including center locations with operating companies under common ownership. We disclose personal information with TUPSS and TUPSS may use such personal information in accordance with TUPSS’ privacy notice available at www.theupsstore.com/privacy-policy. TUPSS’ use may include direct marketing to you, providing you with customer service and other services related to your use of the center and/or this Website, and disclosure upon request of any law enforcement or other governmental agency, or when legally mandated. We may also disclose personal information to third parties who perform functions on our behalf, including to assist us in processing that information. Those third parties are required to use the information shared with them in a manner that is consistent with this Notice and are restricted from using the information for any purpose other than those authorized by us. We may also disclose personal information in order to comply with laws or legal process, including subpoenas or agency orders and investigations which we determine are required under appropriate circumstances, and as we reasonably determine necessary or appropriate to protect property, our rights, TUPSS' rights, or the rights of others.
We may share non-personally identifiable information, including anonymized data derived from personal information collected from our Website(s), with third parties, including TUPSS and The UPS Store franchisees, and may otherwise disclose non-personally identifiable information as permitted by law. Where we maintain or use de-identified information, we will continue to maintain and use the de-identified information only in a de-identified fashion and will not attempt to re-identify the information.
We may transfer information covered by this Notice, including Personal Information, in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) of all or part of our business or as part of a corporate reorganization, stock sale or other change in control.
We may share non-personally identifiable information, including anonymized data derived from personal information collected from our Website(s), with third parties, including TUPSS and The UPS Store franchisees, and may otherwise disclose non-personally identifiable information as permitted by law. Where we maintain or use de-identified information, we will continue to maintain and use the de-identified information only in a de-identified fashion and will not attempt to re-identify the information.
We may transfer information covered by this Notice, including Personal Information, in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) of all or part of our business or as part of a corporate reorganization, stock sale or other change in control.
Choices and Access
If at any time you wish to access the personal information we hold about you in order to update or modify it, or if you wish to receive no further promotional communications from us, please contact us at the address or phone number listed on the homepage of this Website. You may still receive service oriented, non-promotional communications from us and promotional communications from TUPSS, UPS, The UPS Store franchisees or other third parties as a result of your interactions or transactions with those third parties.
Use of our Website(s) by Minors
Our Website(s) are not directed to individuals under the age of thirteen (13) and we do not knowingly collect personal information from individuals under 13.
Contact Us
To contact us regarding this Notice, please use the contact information located on the home page of this Website.
As explained above, each center location is independently owned and operated. Please note that contacting us is not the same as contacting TUPSS, UPS or any other The UPS Store franchisee for purposes of information about privacy practices or opting out of promotional communications.
As explained above, each center location is independently owned and operated. Please note that contacting us is not the same as contacting TUPSS, UPS or any other The UPS Store franchisee for purposes of information about privacy practices or opting out of promotional communications.
Protection of Personal Information
We seek to use reasonable administrative, technical and physical safeguards intended to protect against the loss, misuse, unauthorized access, or disclosure of personal information. It is impossible, however, for us or others to guarantee the safety and security of personal information. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contact Us” section above.
Linked Internet Sites
We may provide links to external sites as a convenience to visitors to this website. The inclusion of any link does not imply endorsement of such external website or the products and services offered at such site. We are not responsible for the privacy practices or the content of such websites. Please note that if you link to a third party site from this website, any information you reveal on that site is not subject to this Notice. Therefore, you should consult the privacy policy of each site that you visit.
Changes to this Notice
We reserve the right to amend or modify this Notice from time to time. The “Effective Date” legend at the top of this Privacy Notice indicates when this Privacy Notice was last revised. Any changes will become effective when we post the revised Privacy Notice on our Website(s).
For Nevada Residents
We do not sell Covered Information as defined under Nevada law. If you would like to make any inquiry regarding the sale of your Covered Information, please contactnoreplynv@upsstore.com
Additional Information for California, Colorado, Connecticut, Utah, and Virginia Residents
This section supplements the above Privacy Notice and provides additional details regarding the categories of personal information about California, Colorado, Connecticut, Utah, and Virginia residents that we collect (online or offline), use, and disclose.
We do not sell and have not sold personal information, including sensitive personal information, within the preceding 12 months. Without limiting the foregoing, we do not sell the personal information, including the sensitive personal information, of minors under age 16.
Purposes for the Collection and Use of Sensitive Personal Information
Subject to your consent where required by applicable law, we may use sensitive personal information for purposes of performing services for your business, providing goods or services as requested by you, ensuring security and integrity, short term transient use such as displaying first party, non-personalized advertising, order processing and fulfillment, servicing accounts, providing customer service, verifying customer information, processing payments, providing financing, and activities relating to quality and safety control or product improvement.
We retain personal information for as long as needed or permitted in light of the purpose(s) for which it was collected. The criteria used to determine our retention periods include:
To make a request for access, disclosures, correction or deletion, please contact us at www.theupsstore.com/privacy-policy/consumer-privacy-request or 1-888-912-9055.
We will verify and respond to your request consistent with applicable law, taking into account the type and sensitivity of the personal information subject to the request. We may need to request additional personal information from you, such as ID confirmation (e.g., driver’s license, passport or utility bill), in order to verify your identity and protect against fraudulent requests. If you make a deletion request, we may ask you to confirm your request before we delete your personal information.
To request to opt out of any future sharing of your personal information for purposes of cross-context behavioral advertising or any future processing for purposes of targeted advertising, click here:.
You have the right to be free from unlawful discrimination for exercising your rights under the CCPA.
In addition, to the extent required by applicable law, California residents may ask us to provide them with (i) a list of certain categories of personal information that we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, and (ii) the identity of those third parties. To make this request, California residents may contact us as at infosectupss@upsstore.com.
Appeal Process
If you are a Colorado, Connecticut, or Virginia consumer, and we refuse to take action on your request, you may appeal our refusal within a reasonable period after you have received notice of the refusal. You may file an appeal by contacting us via https://www.theupsstore.com/privacy-policy/consumer-privacy-request or 1-888-912-9055.
Collection, Disclosure, and Sharing of Personal Information
The following chart details the categories of personal information we plan to collect, as well as the categories of personal information we have collected and disclosed for our operational business purposes in the preceding 12 months. The chart also details the categories of personal information that we “share” for purposes of cross-context behavioral or targeted advertising, including within the preceding 12 months. We collect this personal information from you as well as from TUPSS, publicly available databases, and our joint marketing partners. | Categories of Personal Information | Disclosed to Which Categories of Third Parties for Operational Business Purposes | Shared with Which Categories of Third Parties for Cross-Context Behavioral or Targeted Advertising |
|---|---|---|
| Identifiers, such as name, address, and IP address | Our affiliates, service providers and TUPSS | Joint Marketing partners; ad networks |
| Personal information, as defined in the California customer records law, such as contact information and financial information | Our affiliates, service providers, and TUPSS | None |
| Characteristics of protected classifications under California or federal law, such as primary language | Our affiliates and service providers | None |
| Biometric information, such as fingerprints | Our affiliates and service providers | None |
| Commercial information, such as transaction information and purchase history | Our affiliates, service providers, and TUPSS | None |
| Internet or network activity information, such as browsing history and interactions with our website | Our affiliates and service providers | Ad networks |
| Geolocation data, such as device location | Our affiliates and service providers | Ad networks |
| Audio, electronic, visual and similar information, such as call and video recordings | Our affiliates and service providers | None |
| Professional or employment-related information | Our affiliates and service providers | None |
| Inferences drawn from any of the personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics | Our affiliates and service providers | None |
| Sensitive Personal Information: Personal information that reveals an individual’s social security, driver’s license, state identification card, or passport number; financial account, debit card, or credit card number in combination with any required security or access code; precise geolocation; email, and text messages unless we are the intended recipient of the communication; | Our affiliates and service providers | None |
We do not sell and have not sold personal information, including sensitive personal information, within the preceding 12 months. Without limiting the foregoing, we do not sell the personal information, including the sensitive personal information, of minors under age 16.
Purposes for the Collection and Use of Sensitive Personal Information
Subject to your consent where required by applicable law, we may use sensitive personal information for purposes of performing services for your business, providing goods or services as requested by you, ensuring security and integrity, short term transient use such as displaying first party, non-personalized advertising, order processing and fulfillment, servicing accounts, providing customer service, verifying customer information, processing payments, providing financing, and activities relating to quality and safety control or product improvement.
Retention Period
We retain personal information for as long as needed or permitted in light of the purpose(s) for which it was collected. The criteria used to determine our retention periods include:
- The length of time we have an ongoing relationship with you and provide services to you, for example, for as long as you have an account with us or keep using our services, and the length of time thereafter during which we may have a legitimate need to reference your personal information to address issues that may arise;
- Whether there is a legal obligation to which we are subject, for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them; or
Rights and Requests
Subject to applicable law, you may make the following requests:- You may request to know whether we process your personal information, and to access such personal information.
- If you are a California resident, you may request that we disclose to you the following information:
- The categories of personal information we collected about you and the categories of sources from which we collected such personal information;
- The business or commercial purpose for collecting or sharing personal information about you;
- The categories of personal information about you that we shared (as defined under the applicable privacy law) and the categories of third parties to whom we shared such personal information; and
- The categories of personal information about you that we otherwise disclosed, and the categories of third parties to whom we disclosed personal information.
- If you are a California resident, you may request that we disclose to you the following information:
- You may request to correct inaccuracies in your personal information.
- You may request to have your personal information deleted.
- You may request to receive a copy of your personal information, including specific pieces of personal information, including, where applicable, to obtain a copy of the personal information you provided to us in a portable format.
- You may request to opt out of targeted advertising, including the “sharing” of your personal information for purposes of cross-context behavioral advertising.
To make a request for access, disclosures, correction or deletion, please contact us at www.theupsstore.com/privacy-policy/consumer-privacy-request or 1-888-912-9055.
We will verify and respond to your request consistent with applicable law, taking into account the type and sensitivity of the personal information subject to the request. We may need to request additional personal information from you, such as ID confirmation (e.g., driver’s license, passport or utility bill), in order to verify your identity and protect against fraudulent requests. If you make a deletion request, we may ask you to confirm your request before we delete your personal information.
To request to opt out of any future sharing of your personal information for purposes of cross-context behavioral advertising or any future processing for purposes of targeted advertising, click here:.
You have the right to be free from unlawful discrimination for exercising your rights under the CCPA.
In addition, to the extent required by applicable law, California residents may ask us to provide them with (i) a list of certain categories of personal information that we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, and (ii) the identity of those third parties. To make this request, California residents may contact us as at infosectupss@upsstore.com.
If you are a Colorado, Connecticut, or Virginia consumer, and we refuse to take action on your request, you may appeal our refusal within a reasonable period after you have received notice of the refusal. You may file an appeal by contacting us via https://www.theupsstore.com/privacy-policy/consumer-privacy-request or 1-888-912-9055.
Authorized Agents
If an agent would like to make a request on your behalf as permitted under applicable law, the agent may use the submission methods noted in the section entitled “Rights and Requests.” As part of our verification process, we may request that the agent provide, as applicable, proof concerning his or her status as an authorized agent. In addition, we may require that you verify your identity as described in the section entitled “Rights and Requests” or confirm that you provided the agent permission to submit the request.Metrics regarding Privacy Requests
Please see the chart below for metrics relating to our handling of California rights requests in the period from January 1, 2022, to December 31, 2022.| Type of Request | Number of Requests Received | Number of Requests Complied With (in whole or in part) | Number of Requests Denied | Mean Days to Substantive Response |
|---|---|---|---|---|
| Requests to Know | 9 | 3 | 6 | 33 |
| Requests to Delete | 10 | 1 | 9 | 40 |
| Requests to Opt-Out | 0 | 0 | 0 | 0 |
| Do Not Sell My Personal Information* | n/a | n/a | n/a | n/a |
| Requests to Correct | 0 | 0 | 0 | 0 |
| Requests to Limit | 0 | 0 | 0 | 0 |
*We do not sell and have not sold personal information for purposes of the CCPA within the preceding 12 months. We do not sell the personal information of minors under age 16.